Hospitality is a hugely varied industry that requires a unique mix of skills. ‘Hard skills’ like the technicalities of accounting, financial analysis or marketing can be learned in classrooms whereas, ‘soft skills’ include problem-solving, critical thinking, emotional intelligence, maintaining professional and ethical standards, and leadership qualities. The industry is mostly service-oriented and professionals need to deal mostly with people. ‘Soft skills’ are also regarded as ‘people skills’. A lot more difficult to teach in a traditional classroom but they are of paramount importance for succeeding in what is first and foremost a ‘people business’.
The best hospital management colleges in India are now emphasizing on developing soft skills as part of the core set of skills that students need to possess. These skills define the competencies and capabilities expected when we are discussing non-technical skills. After all, hospitality is all about ensuring customer satisfaction by providing outstanding service. If you are keen to pursue a career in the hospitality industry, here are some essential soft skills that are necessary to rise through the ranks to your dream job.
1. Communication Skill:
Whether you’re communicating face to face, over the phone, via text, or through email or letter, there is no substitute for great communication skills. Through clear communication, you can build trust, decrease the odds of misunderstanding, foster relationship, and build teamwork and understanding. In the hospitality and tourism business, you need to deal with people from a variety of backgrounds, ages, nationalities and temperaments. So, communicating in a clear and understandable way keeping in mind the brand image, you can build and cultivate relationships with clients or customers to make them stay loyal to your brand. Strong communication skill can also make a big difference while managing a team, working under high pressure.
2. Problem Solving Skill:
If you can come up with a solution to every problem instead of complaining about it, you can go a long way. the ability to think on your feet and quickly find an innovative solution can save you from a lot of potential hassle. Whether dealing with a difficult client or faced with internal issues – suggesting feasible solutions to problems is one of the most valued soft skills for careers in hospitality and tourism. Readiness to accept challenges in the workplace or resolving a difficult situation for an employer will boost your chances of getting a pay raise or a promotion.
3. Stress Management Skill:
Hospitality and tourism jobs demand odd working hours and sometimes heavy workload at a fast pace. The ability to juggle different tasks simultaneously while completing each task with perfection – can be one of the most important skills in this industry. Most employers in the hospitality industry rely on employees who directly face the customers to uphold the reputation of the brand. Keeping your calm at a challenging situation and accepting criticism and working on them can help you to achieve greater efficiency and customer satisfaction.
4. Team Management Skills:
We all know ‘Teamwork makes the dream work’. Given the need to multi-task and respond to spur-of-the-moment requests or the ability to integrate into the existing team is often considered essential when choosing a candidate. Maintaining a positive vision for the future, and striving to motivate others will help you to accomplish daily tasks in an efficient manner. Whether you work in a busy kitchen or as part of the bar staff – you need to coordinate well with others to get the job done. Working seamlessly in union is a great skill as it will help your superiors to rely more on you.
5. Cultural Awareness:
In hospitality, especially in the tourism industry one needs to work with people from a variety of nationalities and cultural backgrounds. If you are culturally aware and can quickly adapt to attitudes and norms that are different from your own – it will add great value to your relationships with your customers. Some tourism management courses in India encourage students about learning a new language as speaking clients’ language enables one to establish a more intimate relationship with them. To shine in the hospitality industry, one needs to break free from cultural barriers to make customers feel comfortable and at home with their surroundings. This promotes better customer satisfaction and loyalty.