Roles and Responsibilities of a Door Supervisor
Before looking for door supervisor jobs in London, make sure that you know about the roles and responsibilities that you will be expected to perform.
Door supervisors are the front line of defence when it comes to ensuring the safety and security of staff and patrons. Anybody who is considering taking up this position must ensure that they are adequately prepared to handle the numerous responsibilities of this varied and crucial role.
Typical duties that you may have to perform as a door supervisor may include checking entrants’ names against a register, ensuring that patrons meet the required dress code and providing support to other members of a venue’s security team as needed.
In the wake of the COVID-19 pandemic, other common responsibilities of a door supervisor will include ensuring that all staff and patrons wear masks, recording the temperatures and sanitising the hands of all patrons.
Common Roles and Responsibilities for Door Supervisor Jobs in London
While your specific duties as a door supervisor will vary from client to client, there are many responsibilities that are common across most jobs. It is vitally important that you are aware of every single duty you are expected to perform for a given job, as failure to do so can put patrons, property and staff members at risk.
You will also need to use your initiative to identify any potential threats or hazards that may lie outside of your specified duties and to resolve them or alert management and the relevant staff member about the threat.
As a door supervisor, most of your time will be spent at the entrances of venues. Here you may be required to take tickets and ensure that no guests are in possession of harmful substances or objects such as drugs or weapons and that all patrons adhere to the correct dress code.
If you encounter a guest who should not be admitted to the venue for whatever reason, you have the authority to deny them entrance.
Typically, door supervisors will work in teams of two or more and will often maintain communication with other members of staff using a handheld radio. This is because a door supervisor’s responsibilities will often extend past monitoring and controlling the entrances of venues.
Door supervisors are first and foremost members of a venue’s security department. As such, you may also be required to resolve disputes and escort aggressive or otherwise undesirable patrons off the premises. This may involve restraining a guest if they are physically aggressive or uncooperative.
In such circumstances, it is important that you always remember to maintain an air of politeness and professionalism.
During the course of your shift, you may also be required to patrol the exterior and interior of the venue, ensuring that there are no safety hazards or individuals in unauthorised areas and that all fire exits are clear of obstruction.
If an incident does occur, be it a fire, assault, bomb threat or any other kind of hazard, it will be your job to assist the security staff in escorting guests out of the venue in an orderly fashion. Be sure to take note of the specific details of the incident, as you may have to relay this information to police or other first responders at an emergency situation.
Door Supervisor Jobs in London: What it Takes?
As a member of security for a venue, your job does come with some inherent risk. While the presence of a door supervisor is a good deterrent for undesirable or aggressive behaviour, the nature of your position puts you at risk of injury or assault.
That is why proper training and good physical health are essential for anyone considering taking up this position. Working long hours late into the night in all kinds of weather conditions is common for people in this role.
You need to be confident that you can endure prolonged exposure to fatigue and high stress situations and still be able to perform your duties in a professional manner. The leading hotel and corporate security service providers in London will provide you highly trained, SIA licensed door supervisors who are always more than capable of performing their duties in an efficient and professional manner.
