Rising backlogs, pending AR’s, rising DSO volumes can be a huge worry area of your everyday Home care business. It is always going to be pertinent to look for a desirable team handling all your requirements at one go. You may find a service provider that can offer you support with your regular denials, A/R follow-ups, but someone doing the heavy lifting at the front end, that can be a rare find.
At the present moment, there is a huge demand for Homecare equipment especially in the CPAP category as well as other respiratory devices. The biggest challenge will always be to find a blend between a partner that offers full-service HME billing with a dedicated team that does all the required document management work.
Secrets to know for a reliable team
In most cases, finding someone that can offer you both pre and post HME billing support will be a great advantage. It will help in reducing the delinquent days in A/R, improving collections with clean claim submissions by effectively performing the front office tasks will be a great addition. A quality RCM company will have an understanding of how to eliminate your practice management errors, give you a clearer approach with authorizations, eligibility checks, order entry, and the same.
What to look for
Versatility across multiple software systems, do they know how to work in the billing software that you use is a major question. A quality team will give you dedicated experts having proficiency in offering special support that transforms your HME billing endeavors.
It will be a great addition as you get access to an expert team that knows it all with changing regulations and how to approach the payers regarding the status of PA’s or claims, doing patient calls, and helping you improve your revenue in the best possible manner.
How do they approach patient confidentiality?
At the onset, you must get a clear picture of how your vendor is managing information with patients. In this world of digital explosion, finding someone really good on the ground can be a challenge.
The best way out can be checking with their references. Do they have clients in your state? Are they reliable when it comes to maintaining ISO or HIPAA standards with patient data confidentiality? All these questions of yours must have a trustworthy answer.
To conclude, finding a team that can help you focus on your patient care and improve your HME billing for better, will be a blessing in disguise.
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